writing.
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How Our Mental Models Shape Our Use of AI
We may be using the same AI tools, but our experiences of them can be remarkably different. A reflection on how our hopes, fears and mental models shape what we trust, explore, and never even think to try with AI, and what this means for designing enterprise AI experiences.
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Unemployment, Uncertainty and Learning Not to Wait
Two months into unemployment, I’m learning that having a financial runway doesn’t make uncertainty feel any less uncomfortable. A reflection on brittle security blankets, putting life on hold, and trying to live meaningfully while waiting for whatever comes next.
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The Illusion of Expertise in AI
AI can sound remarkably authoritative even when its answers aren’t reliable. How processing fluency shapes our trust in AI — and how better UX could help.
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What Tainan Taught Me About Design
In praise of inefficient design. What wandering through Tainan taught me about friction, discovery, and designing places — and products — that invite us to explore.
